Privacy Policy

Last updated: [02/04/26]

This Privacy Policy describes how personal data is processed when you use digital services provided by the Hotel, including mobile applications, smart TV systems, Wi-Fi access, booking services, and other related services (collectively, the “Services”).

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1. Data Controller

The hotel providing these Services, Blue Collection Resort, is the Data Controller of your personal data.

For any privacy-related request, you may contact the Hotel at:
Email: info@bluecollectionresorts.com
Website: https://bluecollectionresorts.com/en-about/

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2. Data Processor

The Services are powered by OCG360 / 8senses, developed by ITConcept S.A., which acts as a Data Processor on behalf of the Hotel.

ITConcept S.A. processes personal data only under the instructions of the Hotel and does not use such data for its own purposes.

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3. Scope of Services

This Privacy Policy applies to your use of:

• mobile applications
• smart TV platforms
• Wi-Fi access services
• online bookings and reservations
• in-hotel services such as restaurant orders, room service, and guest requests

The same data protection principles apply across all Services, depending on how you interact with them.

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4. Source of Data

Personal data is primarily:

• provided directly by you to the Hotel (e.g. during booking, check-in, or service use), and
• retrieved through the Hotel’s systems (e.g. Property Management System – PMS)

The Services may also collect limited technical data from your device during use.

Some features may be used without login, while others require user identification.

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5. Data Processed

Depending on your interaction with the Services, the following data may be processed:

• identification data (e.g. name, reservation details)
• contact information (e.g. email, phone number)
• stay-related information (e.g. room number, preferences, requests)
• service interactions (e.g. bookings, orders, requests)
• technical and usage data (e.g. device type, app usage, diagnostics)
• push notification identifiers (including for anonymous users)

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6. Use of Firebase & Notifications

Some Services use Firebase (Google LLC) for:

• analytics and performance monitoring
• crash reporting
• push notifications

Notifications may be sent to both logged-in and non-logged users.

You can disable notifications at any time through your device settings.

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7. Purpose of Processing

Personal data is processed in order to:

• provide and manage hotel services
• process bookings, reservations, and requests
• improve guest experience and service quality
• ensure proper functionality, performance, and security of the Services

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8. Legal Basis

Processing is based on:

• performance of a contract
• legitimate interests of the Hotel
• user consent, where required

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9. Data Sharing

Personal data may be shared with:

• the Hotel and its internal systems (e.g. PMS, CRM)
• technology providers supporting the Services (e.g. hosting, Firebase)

ITConcept S.A. does not use personal data for its own purposes.

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10. Data Retention

Personal data is retained by the Hotel only for as long as necessary to fulfill operational and legal obligations.

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11. Your Rights

You have the right to:

• access, correct, or delete your data
• restrict or object to processing
• withdraw consent at any time

To exercise your rights, please contact the Hotel.

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12. Data Security

Appropriate technical and organizational measures are implemented to protect personal data.

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13. Contact

For any privacy-related request:

Blue Collection Resort
Email: info@bluecollectionresorts.com
Website: https://bluecollectionresorts.com/